Some physicians are using AI to put in writing health records. What do you should know?

Imagine that. You've finally summoned the courage to see a GP about an embarrassing problem. You sit down. GP says:

Before we start, I'm using my computer to record our meetings. This is AI – it’ll write a summary for notes and a letter to the expert. Is that right?

Wait – AI is writing our medical records? Why would we would like that?

Records are essential to secure and effective health care. Physicians should keep good records Keep them registered. Health services should be provided. A good record system should be recognized.. Records are also legal documents: they might be vital in insurance claims or legal proceedings.

But writing things down (or writing notes or letters) takes time. During appointments, clinicians can divide their attention between good record keeping and good communication with the patient. Sometimes physicians must work on records after hours at the top of an already long day.

So there it’s Understandable motivationfrom all types of healthcare professionals, about “environmental AI” or “digital scrubs”.

What are digital writers?

This isn't old-school transcription software: dictate letters, the software types it out word for word.

Digital writers are different. They use AI – big language models with generative capabilities – like ChatGPT (or sometimes, GPT 4 itself).

The application silently records the conversation between a physician and patient (via a phone, tablet or computer microphone, or a dedicated sensitive microphone). AI turns the recording right into a verbatim transcript.

The AI ​​system then uses the transcript, and the instructions given, to put in writing a medical note and/or letter for other doctors, ready for the clinician to examine.

Most physicians know little about these technologies: they’re experts of their specialty, not in AI. Marketing materials promise to “let AI take care of your clinical notes so you can spend more time with your patients.”

Put yourself within the clinician's shoes. You can say “Yes please!”

How are they organized?

Recently, the Australian Health Practitioner Regulation Agency Issued a code of conduct for using digital scribes. Royal Australian College of General Practitioners Issued a fact sheet. Both caution physicians that they continue to be chargeable for the contents of their medical records.

There are some AI applications. Regulated as medical devicesBut many digital writers usually are not. So it is commonly as much as health services or clinicians to find out whether prescriptions are secure and effective.

What does the research say to this point?

There could be very limited data or real-world evidence on the performance of digital writers.

At a big California hospital system, researchers followed 9,000 doctors for ten weeks. In a pilot test of Digital Script.

Some doctors liked the writer: their working hours were shortened, they communicated higher with patients. Others didn't even start using a scribe.

And the scribe made mistakes – for instance, recording the unsuitable diagnosis, or not recording what the test did, when it was speculated to be done.

So what should we do about digital writers?

gave Recommendations The former Australian National Citizens Jury on AI in Healthcare Show what Australians want from healthcare AI, and supply an important start line.

With these recommendations in mind, listed below are some things to take note about digital scribes the following time you visit the clinic or emergency department:

1) You needs to be told. If digital scrap is getting used.

2) Only scribes designed for healthcare needs to be used. in health care. Regular, publicly available AI tools (similar to ChatGPT or Google Gemini) mustn’t be utilized in clinical care.

3) You must give you the chance to offer consent, or refuse consent.for digital scrap use. You must explain any relevant risks, and give you the chance to freely agree or decline.

4) Clinical digital scribes must meet strict confidentiality standards.. You have a Right to privacy and confidentiality in your health care. A full appointment transcript often accommodates way more detail than a clinical note. So ask:

• Are transcripts and summaries of your appointments processed in Australia, or one other country?
• How are they kept secure and personal (for instance, are they encrypted)?
• Who can access them?
• How are they used (eg, are they used to coach AI systems)?
• Does the writer access other data out of your records to create the abstract? If so, is that data ever shared?

Is human supervision sufficient?

Generative AI systems could make things up, get things unsuitable, or misunderstand some patient's tone. But they often explain these mistakes in a way that seems very believable. This signifies that careful human testing is crucial.

Doctors are told by tech and insurance firms that they need to (and must) check every summary or letter. But it will not be so. It's simple. Busy clinicians may over-rely on scribes and accept only summaries. Tired or inexperienced doctors might imagine their memory should be unsuitable, and the AI ​​should be right (often known as automation bias).

Some have suggested These scribes must also give you the chance to create summaries for patients. We don’t own our health records, but we generally have the suitable to access them. Knowing that a digital scribe is in use can increase consumers' motivation to know what’s of their health records.

Medical professionals have all the time written notes about our embarrassing problems, and have all the time been chargeable for those notes. Privacy, security, confidentiality and quality of those records have all the time been vital.

Maybe in the future, digital scribes will mean higher records and higher interactions with our physicians. But straight away, we want good evidence that these tools can deliver in real-world clinics, without compromising quality, safety or ethics.